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To get the maximum benefit from the plan, you, a family member or your doctor must call the claims administrator:
 | One business day before a scheduled Hospital admission.
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 | One business day before you are admitted to a Hospital for mental health or substance abuse therapy, Skilled Nursing Facility, coordinated home health care program or partial hospitalization psychiatric treatment program, except in an emergency.
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 | Within two business days after an emergency admission. |
If you receive care outside the United States, you are not required to call.
If you do not call to pre-certify a scheduled Hospital admission or emergency admission, the first $250 of your expenses will not be covered.
Care that is not determined as medically necessary by the claims administrator will not be covered.  
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